I’m part of a relatively new IT department and we’re (re)building our processes. Part of those processes is change management. I think change management is really important in guaranteeing your uptime to your users. You just don’t want to change something big without a lot of research and testing.
Whenever we wanted to make a change we just needed to go to our supervisor and we would assess the situation together. There was no form of documentation and no documentation why the change was implemented in the first place. So this week I was wondering what would be useful to be on the document without being it too bureaucratic so that a change would take weeks/months.
As a result I built a form which anyone of the IT department could use. There were a bunch of fields which I thought was the least information what was needed. And I also applied a way of controlling and reviewing requests in the form.
So for those who are interested I will post here the questions I will ask in the document and a short description of what I expect as response. (more…)
